Refund and Returns Policy

Refund & Returns Policy

AL-Falah Learning Academy (Pakistan)

Last updated: 01/08/2026

AL-Falah Learning Academy (“Academy”, “we”, “our”, “us”) aims to maintain fairness, transparency, and trust in all transactions. This Refund & Returns Policy explains the terms under which refunds or cancellations may be requested for our educational services.

1. General Policy

  • All enrollments are considered final unless stated otherwise.
  • Refunds are offered only in accordance with this policy.
  • By enrolling in any course, you acknowledge and agree to these terms.

2. Eligibility for Refund

A refund may be considered only if:

  • A written request is submitted before the course start date, or
  • The Academy cancels the course for any reason, or
  • A refund is required under applicable Pakistani law.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The course has already started
  • Classes, materials, or recordings have been accessed
  • Absence, non-attendance, or change of personal circumstances
  • Dissatisfaction based on expectations rather than service delivery

4. Partial Refunds (If Applicable)

In limited cases, the Academy may offer a partial refund:

  • Administrative or registration fees may be deducted
  • Processing or platform fees are non-refundable
  • The final refund amount is at the Academy’s discretion

5. Course Cancellation by the Academy

If AL-Falah Learning Academy cancels a course:

  • Students will be eligible for a full refund, or
  • May choose to transfer enrollment to another course or batch

6. Mode of Refund

  • Refunds will be issued using the original payment method
  • Processing time may take 7–14 working days
  • Cash refunds are not guaranteed unless legally required

7. Returns Policy (Physical Materials)

If physical materials (books, kits, or learning tools) are provided:

  • Returns must be requested within 7 days of receipt
  • Items must be unused, undamaged, and in original packaging
  • Return shipping costs are the responsibility of the student unless the item is defective

No refunds will be issued for used or damaged materials.

8. Shariah & Ethical Commitment

In line with Islamic principles:

  • All transactions are conducted with transparency and fairness
  • No unjust enrichment (Gharar) is practiced
  • Refund decisions are handled with honesty and good faith (Amanah)

9. Dispute Resolution

In case of a dispute:

  • Parties are encouraged to resolve the matter amicably
  • Unresolved disputes shall be subject to the laws and courts of Pakistan

10. Policy Updates

AL-Falah Learning Academy reserves the right to update this Refund & Returns Policy at any time. Changes will be effective upon posting on our website.

11. Contact Information

For refund or return requests, please contact:

AL-Falah Learning Academy
📧 Email: afl.academy@outlook.com
📞 Phone / WhatsApp: +923049447699
🌐 Website: falahlearning.com